Support
Reach the right person.
Send the support team the voyage URL, supplier confirmation, receipt ID, or article link that gives the question context.
Email support
support@airheart.comWe usually respond within one business day. Include screenshots or PDFs when they help explain the issue.
Faster routing
Four things make support faster.
Include these in the first email so the team can start on the answer instead of asking back for context.
- Voyage or booking URL
- Supplier confirmation number
- Receipt ID or screenshot
- The action you tried and what happened next