Terms of Service.

1. Acceptance

1.1By creating an account, accessing, or using the Service, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.

1.2If you are accessing the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization and its authorized users.

1.3These Terms incorporate by reference the Cookie Policy, the DMCA Policy, and the Sub-processor List.

2. The service

Airheart is a planning and booking platform for independent travel. The Service lets you build a Voyage — a structured trip plan — with assistance from Airheart's AI agent, publish or subscribe to catalogues of curated recommendations, and (on applicable tiers) transact directly through signed, auditable commerce actions.

2.1We offer configured plan rows including DIY (self-serve planning), Agent (AI-assisted planning and transaction), and Organization (teams and agencies, with contract-defined identity, legal, and retention terms).

2.2The Service changes over time. We may add, modify, or remove features. Refund or credit rights for feature changes are controlled by checkout terms, signed contracts, or applicable law.

3. Your account

3.1You must be at least 16 years old to create an account. The Service is not available to users previously suspended for material violations.

3.2You are responsible for activity under your account and for keeping your credentials confidential. Notify security@airheart.com immediately if you suspect unauthorized use.

3.3We strongly recommend multi-factor authentication. Organization tier accounts may require SSO and enforce additional authentication controls.

3.4One person, one account. Sharing credentials is a violation of these Terms and, where applicable, of your organization's admin policy.

4. Voyages & catalogues

Your content is yours. We need a limited license to host and display it; nothing more.

4.1Your Voyages are yours. You retain all right, title, and interest in the Voyages, notes, traveler details, and other content you create in the Service ("Your Content").

4.2License to operate. You grant Airheart a worldwide, non-exclusive, royalty-free license to host, store, transmit, render, and process Your Content solely to operate, secure, and improve the Service for you. This license ends when you delete the content or your account, subject to the retention windows in §6 of the Privacy Policy.

4.3Published catalogues. If you publish a catalogue on studio.airheart.com, the separate Publisher Agreement governs royalty rates, attribution, and revenue share.

4.4No training on your content. We do not use Your Content to train models — ours or any third party's — without your explicit, granular consent recorded against your account.

4.5Exports and portability. Supported Voyage and catalogue exports are available as structured data from Settings → Security.

5. Payments

Our pricing model is controlled by configured plan rows, checkout terms, and signed order forms. Route copy is not the authority for final prices, billing cadence, or renewal terms.

5.1Subscriptions. DIY subscriptions renew automatically at the end of each billing period unless canceled before renewal. You can cancel at any time from Settings → Billing; access continues through the end of the paid period.

5.2Per-voyage fees (Agent tier). A per-voyage fee is disclosed in the checkout confirmation and charged only after you explicitly approve the voyage. The fee covers agent planning and the issuance of signed receipts; booked inventory is billed separately by the provider.

5.3Organization tier. Billing cadence, payment timing, seat changes, and proration are controlled by the written order form.

5.4Taxes. Fees are exclusive of VAT, sales tax, and equivalent taxes. Where we're required to collect, we'll add the tax at checkout and remit to the relevant authority.

5.5Refunds. Refundability depends on the active plan, checkout terms, provider rules, and applicable law. Airheart surfaces available refund, cancellation, and undo states before supported money-moving actions proceed.

5.6Price changes. Renewal pricing, notice, and cancellation timing are controlled by checkout terms, the active plan row, or the signed order form.

6. Agent behavior

Airheart's agent ("Atlas") can research, plan, draft, and — on supported Agent and Organization surfaces — transact on your behalf. The boundaries below describe the current explicit-approval posture for supported actions.

6.1Atlas is a tool. It can be wrong, out of date, or miss something you'd have caught. You remain responsible for the decisions you approve — review before you confirm.

6.2On Organization tier, administrators may configure approval thresholds, spend caps, and dual-approval rules for agent actions above a configured amount.

7. Acceptable use

Don't use the Service to harm other people, break the law, or compromise the integrity of the platform. Specifically:

• Don't infringe intellectual property or other rights. The DMCA Policy governs takedowns.
• Don't upload malware, attempt to bypass security controls, or probe the Service for vulnerabilities outside a coordinated responsible-disclosure process.
• Don't scrape the Service or use automated tools to harvest content except through the documented API under a current API agreement.
• Don't use the Service to harass, threaten, defame, or discriminate against other users, publishers, or Airheart personnel.
• Don't misrepresent your identity, impersonate another person or organization, or use the Service to deceive travelers.
• Don't use the Service to book, plan, or transact in ways that violate applicable law, including export controls and sanctions regimes.

7.1We may suspend or terminate accounts that materially violate this section. Severe or repeated violations are referred to our abuse team at abuse@airheart.com.

8. Intellectual property

8.1Your content is yours. See §4.

8.2Our platform is ours. The Service, the Airheart software, the brand, the trademarks, and the underlying models, data structures, and documentation are owned by Airheart or its licensors. Except for the limited license granted in these Terms, no rights are transferred to you.

8.3Feedback. If you send us feedback or suggestions, we may use them without compensation or attribution. We appreciate them.

8.4Third-party content. Publisher catalogues, provider inventory, and other third-party content shown through the Service are owned by their respective owners and licensed to us under separate agreements.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. To the fullest extent permitted by law, Airheart disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

9.1Travel involves real-world risks — weather, geopolitics, provider reliability, personal health — that we can't control. The Service can help you plan and book; it cannot guarantee outcomes.

9.2Third-party providers (airlines, hotels, tour operators) are independent. We're not their agent and we don't guarantee their performance. Disputes with a provider are between you and the provider, though we'll help where we reasonably can.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AIRHEART WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY.

AIRHEART'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO AIRHEART IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) US$100.

10.1Some jurisdictions do not allow the exclusion or limitation of certain damages. Where the law doesn't permit a limitation, it doesn't apply — but the rest of this section still does.

11. Termination

11.1You may cancel or delete your account from the enabled account surface. Deletion and retention timing follow maintained privacy terms, legal holds, and signed contracts.

11.2We may suspend or terminate access for material violations of these Terms, fraud or abuse, failure to pay, requirements of law, or extended inactivity. Inactivity timing and notice are controlled by maintained terms.

11.3Sections that by their nature should survive termination — §4.1 (your ownership), §8 (IP), §9 (disclaimers), §10 (liability), §12 (disputes), and this §11.3 — survive.

12. Governing law & disputes

12.1These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the applicable laws of the United States.

12.2Informal resolution first. If there's a dispute, email legal@airheart.com. Response timing and process are controlled by maintained legal terms.

12.3Arbitration. Dispute resolution terms are controlled by the maintained terms or signed agreement applicable to the account.

12.4Class action waiver. Class-action and representative-action treatment is controlled by maintained legal terms and applicable law.

12.5EU consumers. Consumer-protection terms are controlled by maintained legal terms and applicable mandatory law.

13. Changes

13.1We may update these Terms. Material changes — new or expanded user obligations, changes to payment terms, or changes to dispute resolution — follow the maintained legal-notice process.

13.2Non-material changes (typo fixes, clarifications, formatting) take effect on publication and are logged at /legal/terms/changelog.

14. Contact

Legal notices must be in writing. Email is fine for most things; registered mail is required only where a statute expressly demands it.