1. How to submit a takedown request
If you believe content accessible on Airheart infringes your copyright, send a notice to our Designated Agent. We accept notices by email (preferred) and by postal mail. We do not accept takedown notices submitted through social media, customer support chat, or any channel other than those listed in §5.
1.1Email notices arrive the same business day. A human on our Trust & Safety team reviews every notice; we don't auto-remove content based on pattern matching alone.
1.2Postal notices take longer to process but are logged and acknowledged on receipt. If timing matters, email first.
1.3Misrepresentation. Under 17 U.S.C. §512(f), filing a DMCA notice that knowingly misrepresents that content is infringing subjects you to damages, including the fees of the party whose content was wrongly removed. Think twice before submitting.
1.4Acknowledgement and action. We acknowledge a valid notice within two business days and take action (remove, disable, or decline with reason) within seven business days. Complex claims may take longer; we'll tell you when that's the case.
2. Required information
For us to act on a takedown notice, it must be in writing and include the following. This is the minimum set the DMCA requires — please include all of it, ideally in the order below.
A valid notice must include
- Your signature. A physical or electronic signature of the copyright owner or an authorized representative (typing your full name counts as an electronic signature for this purpose).
- Identification of the copyrighted work. A clear description of the work you say is being infringed. If you're reporting many works, a representative list is fine for a single notice.
- Identification of the infringing material. The specific URL (or URLs) on Airheart where the material appears, and enough additional information for us to find and verify it.
- Contact information. Your name, postal address, telephone number, and email address.
- Good-faith statement. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
- Accuracy statement, under penalty of perjury. A statement that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
2.1Notices missing any of these elements are returned for correction; we do not remove content based on incomplete notices.
2.2We may publish a redacted copy of the notice at Lumen Database for transparency. Personally identifying information is redacted before publication unless it's material to the claim.
3. Counter-notices
If your content was removed and you believe the removal was a mistake — for example, because you own the work, you have a license, or your use is fair — you can file a counter-notice.
3.1A counter-notice must include:
- Your physical or electronic signature.
- Identification of the material that was removed and the location where it appeared before removal.
- A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
- Your name, postal address, and telephone number.
- A statement that you consent to the jurisdiction of the federal district court where you reside (or, if outside the US, the District of Delaware) and that you will accept service of process from the claimant.
3.2What happens next. We forward the counter-notice to the original claimant. If the claimant does not file a court action against you within 10–14 business days, we restore the content. We'll let you know either way.
3.3As with takedown notices, counter-notices are reviewed by a human. Abusive or repeat-frivolous counter-notices may be ignored.
4. Repeat-infringer policy
We terminate accounts that repeatedly infringe copyright. "Repeatedly" is not a magic number, but as a rule of thumb, three substantiated takedowns against the same account — absent successful counter-notices or mitigating context — triggers account termination.
4.1Publishers (studio.airheart.com accounts) are held to the same standard, and terminated publisher accounts are barred from re-registering under the same legal entity without a written compliance plan.
4.2Terminations for repeat infringement are appealable by email to appeals@airheart.com. We respond within five business days with either a reinstatement or a reasoned denial.
4.3We maintain an internal log of repeat-infringer determinations and review the standard annually. The log is available to our auditors on request.
5. Designated agent
Send notices and counter-notices to the Designated Agent below. This agent is registered with the US Copyright Office under 17 U.S.C. §512(c)(2).
Designated agent for DMCA notices
Airheart Inc., c/o Trust & Safety — Designated Agent
Airheart Inc. Attn: DMCA Designated Agent Austin, TX 78701 United States
5.1The Designated Agent accepts notices in English. For notices in other languages, include an English translation or we may be unable to process the notice within the DMCA's timing requirements.
5.2For non-copyright complaints — trademark, defamation, privacy, right-of-publicity — email legal@airheart.com with "Non-DMCA complaint" in the subject line.
5.3For urgent safety reports unrelated to copyright, email abuse@airheart.com with URGENT in the subject. We page a human within one hour.
Fast channel
Email is the fastest route. We monitor dmca@airheart.com during US business hours (Mon–Fri, 09:00–18:00 Central) with out-of-hours coverage for urgent matters.
dmca@airheart.comRelated policies
Takedowns for non-copyright reasons follow our Terms of Service and, where applicable, our abuse-reporting process. DMCA notices and counter-notices are logged against user accounts under the Privacy Policy.
Terms of Service Privacy Policy